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Consumer Rights Protection: The Law is on Your Side!
Throughout our lives, we purchase various goods such as food, household appliances, cars, clothing, and receive many specialized services. Unfortunately, we often find that the services we receive do not meet the quality we expected. There are instances when the products and services we buy do not match the seller’s claims, and the quality leaves much to be desired. What should you do when the product you purchased turns out to be defective, or the service you ordered does not meet your expectations?
If you’ve encountered such a situation, you can consult the lawyers at LF Lexon. Our specialists have a proven track record in consumer rights protection across key areas such as construction disputes, real estate transactions, home repairs, household appliance repairs, car sales or faulty car repairs, tourism, and education. If your rights have been violated-whether you’ve purchased defective goods, a substandard product, a poor-quality phone, furniture, car, shoes, or fur coat-you can turn to the Consumer Protection Law of Ukraine, which generally supports the consumer.
Dispute Resolution Based on the Consumer Protection Law of Ukraine
Disputes under the Consumer Protection Law of Ukraine are often based on violations of the rights and legitimate interests of individuals when purchasing goods, services, or works. According to the law, in case of purchasing defective goods or receiving poor-quality services, the consumer has the right to:
- Request free repair of the goods or correction of the service deficiencies;
- Demand a replacement of the goods with an identical, properly functioning one;
- Request a reduction in the price of the goods or service;
- Return the goods for a full refund, even if the seller could repair or replace the item.
Important Terminology:
- Consumer - an individual who intends to purchase or acquires goods (works, services) exclusively for personal, family, household, and other needs unrelated to entrepreneurial activities.
- Manufacturer - an organization, regardless of its organizational and legal form, or an individual entrepreneur, who produces goods for sale to consumers.
- Performer - an organization, regardless of its organizational and legal form, or an individual entrepreneur, who performs works or provides services to consumers under a paid contract.
- Seller - an organization, regardless of its organizational and legal form, or an individual entrepreneur, who sells goods to consumers under a sales contract.
Defective Product (Service or Work) refers to any product (service, work) that does not meet the required legal standards, contractual conditions, or is unsuitable for its usual purpose or the specific purpose the seller was informed about by the consumer.
Substantial Defect - a serious defect that cannot be fixed without considerable financial expense, reappears after being repaired, or reoccurs multiple times.
You may have asked yourself: what to do if you purchased a defective product? Consumer rights protection in Kyiv is one of the most popular queries in search engines. If you have found our website, we can provide you with quality legal consultation and, if necessary, defend your rights against other parties.
Steps for Resolving Consumer Rights Disputes:
Pre-litigation (Claim) Resolution:
- Negotiations with the seller;
- Sending a claim to the organization that violated your rights;
- Filing a complaint with regulatory authorities.
It’s crucial to comply with deadlines and follow the proper form when submitting a claim. Typically, the claim period is 14 days, though some exceptions apply for certain goods and services. A written claim is required; oral complaints have no legal weight. Our company can assist in drafting documents and negotiating with the seller. Often, an uncooperative seller may be persuaded to settle the issue amicably under the pressure of our lawyers’ arguments.
Court Resolution (Litigation):
- Filing a lawsuit;
- Gathering additional evidence;
- Submitting documents to the court.
If a dishonest seller is unwilling to resolve the matter voluntarily, the case may proceed to court. A solid legal argument and expert evidence are key to a successful outcome. A specialized consumer rights lawyer will help prepare these. LF Lexon experts are ready to provide comprehensive support and professional representation in court. Our goal is to ensure that all costs and court fees are covered by the defendant if their guilt is established.
Enforcement of Court Decisions: A positive court ruling does not guarantee immediate satisfaction of your legal demands, as the decision must still be enforced. Our company will assist you in ensuring the defendant complies with the court ruling in the shortest possible time, even if they have legal representation.
Legal consultation regarding consumer rights protection is an essential tool to objectively assess the prospects of your claims and develop a well-thought-out action plan.